Staff Product Designer at Pleo.
+14 years of experience UX
work
I own the flows employees actually touch: requests, approvals, reimbursements. Most of the real work is below the screen, in the approval logic and edge cases that decide whether any of it holds up. I take that from a rough problem to something that actually ships and actually works.
Lead checkout end to end at Mercado Pago, 8 countries, 4 designers and 2 writers on the team. Shipped split payments and pushed adoption up 23%. Ran an installment experiment that grew usage 65%.
Owned cross-selling at Despegar. Built the logged-in areas that suggest the extra hotel night or the airport transfer, and made it feel personal instead of pushy. Moved items per trip and conversion.
writing & podcasts